Here we are at the conclusion of our I.M.P.A.C.T framework where we talk about the different technologies your brand needs to be looking into to stay relevant in this post Covid-19 era. Whenever the topic of technology is brought up it seems to be a difficult conversation with most retail owners. The reason for this
As this pandemic continues to wear on us, it is important as retail brand owners that we understand what our customers are going through. In my last post I spoke about how your retail brand can work with strategic partners to reach more customers. Today we are going to look at the 5th phase of
As we have reached the middle point of our series, let’s do a quick recap. We started our I.M.P.A.C.T Framework analysis with the Investigate phase where we looked at all the external factors affecting our retail business post-crisis. We then moved on to the Manage phase where we had to look internally into our business
In the last 2 weeks of our I.M.P.A.C.T Framework, we have looked at the external landscape of the retail industry which the brand finds itself in as well as an internal view of the current status of the brand. Today we want to put all of it together to address the next stop in our
As we move into week 2 of our series on how you can ensure your Retail business succeeds post-pandemic, we want to explore the business’s internal situation having completed our external review of the retail landscape last week. In case you missed the first part of the I.M.P.A.C.T framework, you can find the link to
Without a doubt that as we exit the lockdown / Movement Control Order here in Malaysia, many retail brands will be trying to adapt to what will surely be a new normal for retail brands going forward. Without getting too much into the operational details of reopening which is not the purpose of this post, I
We all know that running a restaurant business is hard. In fact, a study shows that failure rates of restaurants to be about 60% in the first 3 years of their business. That means more than half of all restaurants that open in year 1 will be shut by year 3 of their operations. Why is that?
No matter how you look at it, we have a problem here in Malaysia, there are too many developments which have or are planning to have a retail component within their development plans. Couple that with a recent Star newspaper article which stated that for 2017 retail sales in Malaysia were down 1.1% in Q3.
Success in your restaurant or cafe business can sometimes be a difficult thing to grasp but in general, success is defined simply as more customers = more success for your restaurant business. As a retail coach I have seen too many situations where restaurant and café owners do not focus on this basic fundamental question,
Food. It brings people together, it tears them apart and occasionally it forces people to take sides. People have really strong opinions about their choice of food and restaurants which they visit. So whether you are running a restaurant or planning to do so, its important for you to understand these 3 elements which in