3 Things Which You Could Be Doing Wrong and it is Causing Your Restaurant to Fail – Part 1

We all know that running a restaurant business is hard. In fact, a study shows that failure rates of restaurants to be about 60% in the first 3 years of their business. That means more than half of all restaurants that open in year 1 will be shut by year 3 of their operations. Why is that?   

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3 Key Strategies to Ensure Your Mall Survives the Retail Apocalypse

No matter how you look at it, we have a problem here in Malaysia, there are too many developments which have or are planning to have a retail component within their development plans. Couple that with a recent Star newspaper article which stated that for 2017 retail sales in Malaysia were down 1.1% in Q3. 

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3 Things you need to do NOW to bring in more customers to your restaurant

Success in your restaurant or cafe business can sometimes be a difficult thing to grasp but in general, success is defined simply as more customers = more success for your restaurant business. As a retail coach I have seen too many situations where restaurant and café owners do not focus on this basic fundamental question, 

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Part 1: 3 Things You Need to Build a Profitable Food & Beverage Business

Food. It brings people together, it tears them apart and occasionally it forces people to take sides. People have really strong opinions about their choice of food and restaurants which they visit. So whether you are running a restaurant or planning to do so, its important for you to understand these 3 elements which in 

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3 Mistakes to Avoid to Reward Your Customers Better

by Tim Liew I am sure we are all not strangers to cards like these which offer rewards for your continued support of their food and beverage or retail establishments. As a Retail Designer, I have personally come across so many of these and I must say that though they are an excellent way to 

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3 Quickest Methods to Kill Your Retail Sales

Recently I got contacted by a someone over Linked-in indicating that they wanted to get connected with me. Less than 10 minutes after I approved the connection, they sent me a message introducing their business. I politely indicated that I was not interested and proceeded to delete the message and remove my connection to this person. Then 

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Is My Retail Business a Fad? What Should I do if it is?

(Image source: stocksnap.io)   In the recent years, there has been a sudden influx of numerous retail fads especially when it comes to the food and beverage business. From desert shops, to burgers joints, to coffee places and food trucks, etc. and with such a good crowd of customers following the fad, it is normal 

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4 Small Steps That Creates Big Impacts in Customer Service

(Image source: pixabay.com)   Great customer service is hard to come by, and many retailers strive to be great by thinking up big solutions to revolutionize their customer service. But because everyone is looking at the big picture, small details are often overlooked as they just do not seem that important to create a big 

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