We all know that running a restaurant business is hard. In fact, a study shows that failure rates of restaurants to be about 60% in the first 3 years of their business. That means more than half of all restaurants that open in year 1 will be shut by year 3 of their operations. Why is that?
Note: This was an article which we wrote and appeared first in a publication called “Focus Malaysia” for their August 25 – 31, 2018 issue. Do get it in news stands and bookstores such as MPH. Shopping… some would call it the favourite past time of most Malaysians and that could be a fair assessment of
No matter how you look at it, we have a problem here in Malaysia, there are too many developments which have or are planning to have a retail component within their development plans. Couple that with a recent Star newspaper article which stated that for 2017 retail sales in Malaysia were down 1.1% in Q3.
Success in your restaurant or cafe business can sometimes be a difficult thing to grasp but in general, success is defined simply as more customers = more success for your restaurant business. As a retail coach I have seen too many situations where restaurant and café owners do not focus on this basic fundamental question,
Food. It brings people together, it tears them apart and occasionally it forces people to take sides. People have really strong opinions about their choice of food and restaurants which they visit. So whether you are running a restaurant or planning to do so, its important for you to understand these 3 elements which in
by Tim Liew I am sure we are all not strangers to cards like these which offer rewards for your continued support of their food and beverage or retail establishments. As a Retail Designer, I have personally come across so many of these and I must say that though they are an excellent way to
Recently I got contacted by a someone over Linked-in indicating that they wanted to get connected with me. Less than 10 minutes after I approved the connection, they sent me a message introducing their business. I politely indicated that I was not interested and proceeded to delete the message and remove my connection to this person. Then
I have been in business for quite a while now. 13 years to be exact, yet I cannot help but wonder sometimes if I can achieve more! Having someone to guide and with whom you can confide in your business is great. I myself personally decided to get a business coach last year for
(Image source: stocksnap.io) In the recent years, there has been a sudden influx of numerous retail fads especially when it comes to the food and beverage business. From desert shops, to burgers joints, to coffee places and food trucks, etc. and with such a good crowd of customers following the fad, it is normal
(Image source: pixabay.com) Great customer service is hard to come by, and many retailers strive to be great by thinking up big solutions to revolutionize their customer service. But because everyone is looking at the big picture, small details are often overlooked as they just do not seem that important to create a big